121 Margaret Anne Dr. Carp, Ontario,
K0A 1L0
carlene@paquettefamily.ca
(613) 839-0133
Summary of Qualifications
Accomplished technical writer with over
eighteen years' experience, primarily in the telecommunications
industry. Experience in both hardware and software documentation.
Skilled at interpreting complex functional specifications and
actively participating in design discussions. Author of technical
documentation, on-line help, and web pages. Experienced software
tester.
Expert user of Windows, Macintosh, and UNIX
systems. Proven aptitude using software: Adobe FrameMaker + SGML,
Adobe Distiller, Jira, Remedy Action Request System, Microsoft
Word and Microsoft Excel.
Highly organized and creative problem
solver. Personable and enthusiastic team member. Strong customer
focus. Proven ability to consistently meet tight deadlines.
Work Experience
Customer Documentation Corsa Technology, Ottawa,
October 2014 - December 2014
Created hardware installation guides
for the DP6410, DP6420, DP6430 and DP6440
Assisted the software team with CLI
design, and wrote a CLI and Configuration Guide for the
Corsa software
Worked on release notes and internal
process documentation
Created and maintained hardware
installation guides for the following products in the Packet
Networking portfolio: 3902, 3911, 3930, 3931, 3932, 3940,
3960, 5142, 5150, and 5160.
Assist with solution guides and white
papers, as required
Author of the CNX-5 Broadband DSL System
documentation suite, CNX-5Plus Modular Broadband Loop Carrier
documentation suite, CN24 Mini-DSLAM documentation and
co-author of the CN1000 Broadband Loop Carrier documentation
suite
Consistently produce a high volume of
accurate documentation to support multiple product and
software releases
Interfaced with designers, product
management, product verification and customer support to
enhance the documentation
Tested the Ciena Command Line Interface
for multiple product lines and user-based scripts
Team leader for team of 3 writers.
Created documentation schedules, mentored writers, assigned
and evaluated work, and reported progress to management.
Co-authored new documentation suite for
the a.Scribe Service Order product
Co-authored new documentation for system
administrators about integrating a billing system with the
Eftia Master.Scribe Suite
Co-authored new custom documentation (
LSR Order Provisioning Process for UNE Loops; a.Scribe Service
Order )
Assisted the Quality Assurance team with
testing the a.Scribe Service Order product
Tested procedures in multiple documents
and provided feedback to the writers
Coordinated effectively with designers,
Professional Services, and Process Specialists to incorporate
customer feedback into the documentation
Tested IceNav, a Windows 95
based-proprietary software product designed to assist ships
navigating in icy conditions
Wrote the on-line help and paper-based
documentation for IceNav
Produced ice and weather products for
the Enfotec BBS and maintained the BBS
Education
Masters of Environmental Studies in
Geography University of Waterloo-Laurier
Graduate Program, 1993-1994
Area of study concentrated on physical
geography, especially pertaining to the
rehabilitation/restoration of aggregate resources extraction
operations
Graduate level courses include: Spatial
Data and Databases (Arc/Info GIS); Re-creation of Ecologically
Valuable Landscapes; Environmental Assessment; Problems in
Resource Management and Seminar on Physical Geography
Honours Bachelor of
Environmental Studies in Geography (Co-op) University of Waterloo,
1988-1993
Thesis: An Analysis of Recycling and
Resource Recovery: A Case Study of London, Ontario
Fiber artist interested in knitting,
crochet and spinning yarn; volunteer for Warm Hands Network
performing a range of tasks including: webmaster (http://www.warmhandsnetwork.org/),
forum moderator, soliciting and sorting donations, and helping
to organize donation shipments to remote areas of Canada.