Carlene Paquette

121 Margaret Anne Dr. Carp, Ontario, K0A 1L0
(613) 839-0133

Summary of Qualifications

Accomplished technical writer with over eighteen years' experience, primarily in the telecommunications industry. Experience in both hardware and software documentation. Skilled at interpreting complex functional specifications and actively participating in design discussions. Author of technical documentation, on-line help, and web pages. Experienced software tester. Expert user of Windows, Macintosh, and UNIX systems. Proven aptitude using software: Adobe FrameMaker + SGML, Adobe Distiller, Jira, Remedy Action Request System, Microsoft Word and Microsoft Excel.

Highly organized and creative problem solver. Personable and enthusiastic team member. Strong customer focus. Proven ability to consistently meet tight deadlines.

Work Experience

Customer Documentation
Corsa Technology, Ottawa, October 2014 - December 2014

Lead Technical Writer
Ciena Corporation (formerly Catena Networks), Ottawa, 2000-February 2014

Intermediate Technical Writer
Newbridge Networks Corporation, Ottawa, 1997-1999

Technical Services Specialist
Enfotec Technical Services Inc., Ottawa, 1996-1997


Masters of Environmental Studies in Geography
University of Waterloo-Laurier Graduate Program, 1993-1994

Honours Bachelor of Environmental Studies in Geography (Co-op)
University of Waterloo, 1988-1993

Additional Training

Interests and Activities